Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights. If you have questions, contact us at info@silahealthrx.com.
1. Who We Are
Sila Health ("Sila," "we," "us," or "our") operates the website silahealthrx.com and provides access to telehealth services through licensed healthcare providers. Sila Health is not a licensed medical practice. Clinical services are provided by independently licensed providers through our platform partner, CareValidate.
For questions about this policy, contact us at: info@silahealthrx.com
2. Information We Collect
Information you provide directly:
- Name, email address, phone number, and mailing address
- Date of birth and gender
- Health history and symptom information submitted through intake forms
- Payment information (processed securely through our payment provider — we do not store full card numbers)
- Communications with us via email or support channels
Information collected automatically:
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referring URLs and search terms
- Cookies and similar tracking technologies (see Section 7)
Protected Health Information (PHI): Health information collected through the clinical intake process is handled by our HIPAA-compliant platform partner, CareValidate, and is subject to their Notice of Privacy Practices, provided to you at the time of your clinical intake.
3. How We Use Your Information
- To provide, operate, and improve the Sila platform and services
- To connect you with licensed healthcare providers
- To process payments and manage your subscription
- To send service-related communications (appointment confirmations, billing, updates)
- To send marketing communications where you have given consent (you may opt out at any time)
- To comply with legal obligations
- To protect the safety and security of our users and platform
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- CareValidate — our clinical platform partner, for the purpose of connecting you with licensed providers and facilitating clinical care
- Payment processors — to process subscription payments securely
- Service providers — email, analytics, customer support, and other vendors who assist us in operating our platform, under confidentiality obligations
- Legal authorities — when required by law, court order, or to protect our legal rights
5. HIPAA and Health Information
Protected Health Information (PHI) collected through the clinical intake process is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This information is stored and processed by CareValidate, a HIPAA-compliant and SOC 2-certified platform. Sila Health does not store PHI on its own servers.
You will receive a separate Notice of Privacy Practices from the clinical platform at the time of your intake, which governs the use and disclosure of your health information.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law or for legitimate business purposes such as fraud prevention.
You may request deletion of your account and associated personal information by contacting us at info@silahealthrx.com. Note that some information may be retained as required by law.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze how our website is used (via analytics tools)
- Measure the effectiveness of our advertising
You can control cookie settings through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate information
- Deletion — request deletion of your personal information (subject to legal retention requirements)
- Opt-out of marketing — unsubscribe from marketing emails at any time using the link in any email, or by contacting us
- Data portability — request a copy of your data in a portable format
To exercise any of these rights, contact us at info@silahealthrx.com. We will respond within 30 days.
9. Children's Privacy
Sila's services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect unauthorized access to your account.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, sending an email notification. Your continued use of Sila after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Sila Health
Email: info@silahealthrx.com
Website: silahealthrx.com